The following policies are in place to ensure that we can accommodate all of our valued clients as efficiently and effectively as possible given the limited amount of available appointments per week.
CANCELLATIONS, NO SHOWS, AND LATE ARRIVALS.
24-hour advanced notice is required for any appointment cancellations. For any cancellation less than 24 hours, the client will be charged for the full price of the missed service. Failure to completely show up for a scheduled appointment without canceling, or without first contacting us by telephone, or email, will cause a client to lose their online scheduling privileges and the client will be charged for the full price of the missed service. To ensure that we deliver the best possible haircut, facials, shave and customer service to our clients, we have allocated the necessary time to complete each service. Arriving on time for your scheduled service(s) ensures the proper time necessary for us to comfortably complete your services. We regretfully cannot satisfactorily complete any service if a client arrives more than 10 minutes late, and we reserve the right to decline any service to a client who is 10 minutes late for their scheduled appointment.
All appointment cancellations must be made 24 hours prior to the scheduled appointment time by calling the studio at (323) 413-2010.